Privacy Policy

Privacy Policy

Privacy Policy

Last Updated On: 07-Jun-2024

Effective Date: 07-Jun-2024

This Privacy Policy describes the policies of Hendwr Limited, located at Tyddyn Hendwr, Llandrillo, Corwen, Clwyd LL21 0SN, United Kingdom of Great Britain and Northern Ireland. You can contact us via email at office@hendwr.co.uk or by phone at 01490 440 336. It outlines how we collect, use, and disclose your information when you use our website (https://hendwr.co.uk) (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not use the Service.

We may update this Privacy Policy at any time without prior notice. The revised Privacy Policy will be effective 180 days after it is posted on the Service. Continued use of the Service after this period constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.


Information We Collect

We collect the following personal information:

  • Name
  • Email
  • Mobile
  • Payment Info

How We Collect Your Information

We obtain information in the following ways:

  • When you fill out the registration form or submit personal information
  • Through interactions with the website
  • From public sources

How We Use Your Information

We use your information for:

  • Marketing/Promotional purposes
  • Creating user accounts
  • Collecting testimonials and customer feedback
  • Enforcing Terms & Conditions
  • Processing payments
  • Providing support and administration information
  • Targeted advertising
  • Managing customer orders and site protection
  • Dispute resolution
  • Managing user accounts

If we need to use your information for any other purpose, we will request your consent and use it only for the agreed purposes unless required by law.


How We Share Your Information

We will not share your personal information with third parties without your consent, except in limited circumstances such as:

  • With ad services, marketing agencies, analytics, and data collection and processing entities

These third parties will use your information only for the intended purpose and not retain it longer than necessary. We may also disclose your information to comply with legal requirements, enforce agreements, or respond to claims. If our company is merged or acquired, your information may be transferred to the new owner.


Retention of Your Information

We retain your personal information for 90 days to 2 years after account termination or as needed to fulfil the purposes for which it was collected. Some information may be kept longer for legal, record-keeping, or fraud prevention reasons. Anonymous and aggregate information may be stored indefinitely.


Your Rights

Depending on applicable laws, you may have rights to access, rectify, erase, restrict, or object to the processing of your data, or to request data portability. You can withdraw consent or lodge complaints with statutory authorities. To exercise these rights, email us at office@hendwr.co.uk. Note that withdrawing consent may limit your access to our services.


Cookies

For more information on how we use cookies and your choices regarding tracking technologies, please refer to our Cookie Policy.


Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.


Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information, you may email our Grievance Officer at Hendwr Limited, Tyddyn Hendwr, Llandrillo, Corwen, email: office@hendwr.co.uk. We will address your concerns in accordance with applicable law.